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IMPORTANT: If you have witnessed an incident or suspicious behaviour that is currently in-progress or the offender is still around the building, call Police immediately on 000 and advise them of the live in-progress incident first before spending time completing the CCTV request form.

CCTV video / audio is not actively monitored in the building and you must not rely on this for your personal safety or protection of personal property. CCTV video / audio recordings are generally retrieved after an incident or when a request is raised/reported with the Executive Committee. Please read the policy and request process below to ensure that any request is accepted and processed.

1. CCTV POLICY - Coverage


CCTV cameras are generally installed in plain view and are recording video (and in some areas audio) 24 hours a day based on motion detection in common property areas of the building. This includes:

  • Street perimeter of the building.

  • Entrance / exist doors and foyers, including some fire stairs areas.

  • Lifts / lift landings.

  • Basement levels around the car park and building infrastructure / utility / waste / refuse areas / etc.

  • Gym and terrace areas.

  • Residential floors, including hallway / lift / riser / utility areas and refuse rooms on each floor.

2. CCTV POLICY - Usage

The building CCTV security system is used:

  • As a deterrent to try and stop damage, theft and other crimes before they occur.

  • To provide evidence in the event of property theft / damage and personal safety incidents.

  • As evidence for use by the Executive Committee, Strata Manager, and NCC Property Managers, and / or ACT Civil and Administrative Tribunal (ACAT) to investigate, assess and issue warnings, breach notices, formal orders, and / or assign costs where the Corporation Rules, Unit Tiles (Management) Act, and / or other laws have been breached, including theft / damage of property and personal safety incidents that occur on common property.

  • As evidence for use by ACT Policing, Australian Federal Police (AFP) and / or an insurance carrier for any reason upon lawful request from them or when referred to them by another party as a claim or for investigation.

  • The individuals / organisations indicated above are considered approved recipients under this CCTV Policy of CCTV video / audio and / or still photos from CCTV video. 

3. CCTV POLICY - Privacy

The Privacy Act 1988 (Privacy Act) only applies to organisations with over $3 million annual turnover. This means that Units Plan 1903 Owners Corporation is not required to be covered by the privacy law requirements. While this is the case, the Executive Committee and Strata Manager make all possible efforts to make sure that CCTV video / audio and / or still photos are protected from public release and the material is only provided to approved recipients that have a legitimate need to have the material in compliance with this CCTV Policy.

Note: In addition to the approved recipients indicated in section 2 above, CCTV video / audio and / or still photos from CCTV video may also be released to specific individuals / organisations such as property agents / managers, where the incident relates to an owner or lessee and such material needs to be provided to show evidence of involvement or wrongdoing. The Executive Committee may at its ultimate discretion also use one or more still photos from CCTV video to include on individual warning / breach notices; and signage that may be placed around the building where a request for information is needed from residents to help identify an individual or keep a lookout for repeat offenders returning to the building. Such signage is generally used in consultation with the Police to assist with their investigations.

4. CCTV POLICY - Release


CCTV video / audio and / or still photos from CCTV video will only be released in compliance with this CCTV Policy. If a non-approved recipient is identified that has a legitimate need for CCTV video / audio and / or still photos of CCTV video, the Executive Committee can vote on the need to release material to a non-approved recipient, however this requires a vote with a majority approval to enable the release of relevant material.

When CCTV video / audio and / or still photos will NOT be released:

  1. Personal and commercial disputes between individuals / organisations that are related to individual residential / commercial units rather than incidents that occur in common property areas will not have CCTV video / audio and / or still photos released unless requested by the Police under a case number or insurance carrier under a claim number.

  2. Requests that do not provide a limited timeframe for searching the CCTV video will not be processed. Requesters must provide a time window of no more than 4 hours for a request to be considered. Incidents should be reported immediately after occurring without delay.


A copy of CCTV video / audio and / or still photos can only be released in compliance with this CCTV Policy directly to an approved recipient as indicated above, and by completing the online request form below and providing all the details requested. Incomplete requests or requests not using the online request form will not be processed.

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